Andrew Szabo

Experience with Windows 7, Windows 8, Windows Server 2008, OSX, Ubuntu, Debian, Arch, Mint, Manjaro, Porteus, Kali, SUSE, Lakka, Fog, Clonezilla, Deploystudio, DBAN, Microsoft Office, OfficeLibre, OpenOffice. Experience with Cat5e/Cat6 cable termination and deployment. Experience configuring TCP/IP, DHCP, DNS, Active Directory, Open Directory, Patch Management (WSUS), Domain workstations. Experience with remote support via VNC, Radmin, Teamviewer, Telnet. Experience troubleshooting and repairing hardware issues with Dell, HP, Cisco, Apple, Avaya hardware. Experience with emergency data recovery via PhotoRec, Testdisk, dd.
Last Resume Update October 19, 2017
Address 2636 Meighen Rd. U-3
Degree Bachelors Degree
Experience 5+ to 7 Years
Category Information Technology, Communications and Entertainment
Phone Number 613-403-7974


Desktop Support Technician
HGS CANADA INC. 01 / 2013 - 09/2017
Promoted to provide technical support for a call center with 500+ stations and users in a mixed hardware environment.
Resolve tickets and cases bought forth by local and corporate users.
Monitor critical server processes and corrected errors within tight maintenance windows.
Configure and maintain rights and security for users and systems in Active Directory and Open Directory environments.
Maintain inventory of software and hardware licenses.
Implemented several imaging solutions (Fog, Deploystudio, Clonezilla) for batch/individual image deployment.
Maintain WSUS Server for local updates.
Provide on-call after hours suport.
Provide technical insight to various IT projects implemented country-wide.
Ensure users adhere to corporate IT policies and procedures, as well as assist in auditing and maintaining PCI compliance standards at a local level.

Regional Workforce Analyst
HGS CANADA INC. 11 / 2011 – 01 / 2013
Provided real-time data analysis and workforce management of 100+ employees.
Wrote scripts in VB to automate data gathering and reporting.
Adjusted staffing levels in real time to meet client line requirements.
Assisted in managing site attendance and absenteeism reporting.

Help Desk Technician
NIPISSING UNIVERSITY 09 / 2007 – 12 / 2010
Provided technical support for 4000+ students and faculty of Nipissing University.
Performed the setup of AV equipment for staff and external client presentations.
Provided on-site troubleshooting and support for Windows and OSX workstations, printers, projection and audio equipment.
Instructed students, faculty and visitors on use of equipment.


Hons. Bachelor of Science, Computer Science
Nipissing University, North Bay, ON

Diploma, Computer Engineering Technician
Fleming College, Peterborough, ON