Navreet Brar

Navreet K. Brar 455 Huron St. Windsor, ON, N9J 1J7  519-566-7107  BrarNK@gmail.com Office Administration & Customer Service Excellence Database Maintenance – Administrative Support – Project Management & Coordination – Professional Demeanor A nalytical, energetic, and solutions-driven Administrative Assistant with solid theoretical and practical knowledge of administrative procedures, customer service excellence, and HR principles within corporate and public sector environments. Multilingual (English, Punjabi, and Hindi) professional with dynamic communication and organization skills, with strong administrative, writing, analytical, problems solving, customer care, and project management attributes, and a proven ability to analyze situations and effect operational change leading to improved business performance and customer satisfaction. Core areas of strength include:  Administrative Management  Front Office Operations  Retention & Satisfaction  Customer Relationship Management  File & Record Management  Liaison & Business Communication  Customer Service Excellence  Cross-Cultural Communication  Efficiency Improvement Technical Proficiencies Include: MS PowerPoint, MS Excel, MS Access, MS Outlook, MS Word, Social Media, QS 9000, ISO Standards HIGHLIGHTS  Proven ability in the preparation of reports, manuals, and correspondence.  Capability to explain complex problems to a range of audiences coupled with strong oral & written communication skills  Outstanding analytical skills, attentive to detail, with an ability to look beyond the obvious and solve problems  Organized and able to produce high quality work under pressure and in a timely fashion.  First-class customer service skills, proven success in building solid client relationships  Demonstrated teamwork and accountability; strong code of business ethics. PROFESSIONAL EXPERIENCE SHIFT SUPERVISOR / ADVISORY COMMITTEE MEMBER 2015-present Tim Hortons, Lasalle, ON Greet and welcome community members, exhibit professionalism, provide legendary customer service.  Leading a team of peers, have an exceptional ability to energize and motivate and have the people and operational skills to help mentor new employees while making them feel like part of the team.  An experience with food service, supervising a team of 3 – 5 employees.  Customer focused, enthusiastic, positive, and thrive in a fast-paced goal oriented environment.  Cash handling; inputting orders and receiving payment, adjusting inputting errors, complete till reads/counts, deposits, cash/coin management, input financial information into reporting systems, and analysis of unit financials.  Develop and share ways for continuous improvement within the organization. ADMINISTRATIVE ASSISTANT (Volunteer) 2013-present South Asian Community, Windsor, ON Greet and welcome community members, exhibit professionalism, provide legendary customer service.  Facilitate impeccable and friendly customer service and administrative support by attending to a high volume of calls, facilitating smooth flow of communication between different departments.  Answer incoming phone calls, responded to client inquiries, and book appointments.  Implement customer care strategies, which lead to a substantive decrease in complaints.  Collect and maintain all sorts of information and data.  Compile, enter, check, and amend records; ensure the accuracy and relevancy of all data entered into databases. QUALITY CARE COORDINATOR 2006-2007 Regal Common Wealth, Windsor, ON Ensured the provision of customer service excellence; assisted customers with questions, inquiries, and complaints.  Updated knowledge on improvement of quality testing for automobile parts.  Maintained the quality testing documentation of automotive interior parts by coordinating with manufacturing and engineering staff.  Conducted research on automobile quality of material, system, product and process.  Prepared internal testing reports and updated the same to the quality testing staff.  Record of dedication, team player mindset, commitment to superior customer satisfaction that has been described as second to none. OTHER RELEVANT EXPERIENCE Customer Services Representative / Green Giant, Tecumseh, ON 2006 PROFESSIONAL DEVELOPMENT St. Clair College, Windsor, ON Diploma, Border Services Program, 2013 Punjab University, India Masters in Foreign Languages, 2003 Punjab University, India Bachelor of Arts, 2001
Last Resume Update June 19, 2016
Address 455 Huron st
Degree Masters Degree
Experience 3+ to 5 Years
Category Other
E-mail brarnk@gmail.com
Phone Number 5195667107

Experience

PROFESSIONAL EXPERIENCE
SHIFT SUPERVISOR / ADVISORY COMMITTEE MEMBER 2015-present
Tim Hortons, Lasalle, ON

Greet and welcome community members, exhibit professionalism, provide legendary customer service.

 Leading a team of peers, have an exceptional ability to energize and motivate and have the people and operational skills to help mentor new employees while making them feel like part of the team.
 An experience with food service, supervising a team of 3 – 5 employees.
 Customer focused, enthusiastic, positive, and thrive in a fast-paced goal oriented environment.
 Cash handling; inputting orders and receiving payment, adjusting inputting errors, complete till reads/counts, deposits, cash/coin management, input financial information into reporting systems, and analysis of unit financials.
 Develop and share ways for continuous improvement within the organization.
ADMINISTRATIVE ASSISTANT (Volunteer) 2013-present
South Asian Community, Windsor, ON

Greet and welcome community members, exhibit professionalism, provide legendary customer service.

 Facilitate impeccable and friendly customer service and administrative support by attending to a high volume of calls, facilitating smooth flow of communication between different departments.
 Answer incoming phone calls, responded to client inquiries, and book appointments.
 Implement customer care strategies, which lead to a substantive decrease in complaints.
 Collect and maintain all sorts of information and data.
 Compile, enter, check, and amend records; ensure the accuracy and relevancy of all data entered into databases.


QUALITY CARE COORDINATOR 2006-2007
Regal Common Wealth, Windsor, ON

Ensured the provision of customer service excellence; assisted customers with questions, inquiries, and complaints.

 Updated knowledge on improvement of quality testing for automobile parts.
 Maintained the quality testing documentation of automotive interior parts by coordinating with manufacturing and engineering staff.
 Conducted research on automobile quality of material, system, product and process.
 Prepared internal testing reports and updated the same to the quality testing staff.
 Record of dedication, team player mindset, commitment to superior customer satisfaction that has been described as second to none.


OTHER RELEVANT EXPERIENCE
Customer Services Representative / Green Giant, Tecumseh, ON 2006

Education

Bachelors in Arts
Masters in Languagae