Russell Anderson

Experiencd IT Professional Solutions oriented, highly analytical and resourceful candidate with extensive experience in network administration and IT support. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments.
Last Resume Update February 1, 2017
Address 3030 Erindale Cresent
Degree Bachelors Degree
Experience 10+ to 15 Years
Category Information Technology, Communications and Entertainment
Phone Number 2263459815


Erie St. Clair Community Care Access Centre. - Windsor Ontario Canada [2014 - present]
IT / Service Desk Support
Providing Tier 1 technical support across Erie St Clair CCAC.
Utilization of ManageEngine service desk software to create, update and track tickets to assist users with technical issues.
Creating/Modifying technical documentation of solutions in ManageEngine.
Submit and track elevated tickets to the OACCAC via SMA software.
Organization wide hardware refresh, product inventory, system setup and deployment.
Assumed technical responsibility of the Telehomecare initiative, receiving inventory, testing equipment, installation and education of the product and software, as well as addressing patients’ technical questions.
Developed technical documentation for testing of THC equipment.
Assisted in maintaining Microsoft SCCM 2007 server for development of software packages, advertisements, system imaging, driver and BIOS updates,
Create collections based on query statements, task sequences and checking error logs and troubleshoot PXEboot issues.
Provide research and development to further streamline imaging process to include software with predetermined parameters.
Repair and recover from hardware or software failures and communicate with impacted users.
Use of Active Directory to add, edit and disable user accounts per request, as well as grant permissions based on Group Policy.
Maintain and troubleshoot internal and external user access and issues for HPG, PointClickCare, DMS, CHRIS, Exchange/Outlook, ETMS and Lync.
Participates in a wide range of IT projects and initiatives based on the needs of the organization.
Completion of ITIL training.

Network Technical Services Inc. - Windsor Ontario Canada [2004 – 2014]
Senior Telecommunications Technician
Provide IT maintenance and troubleshooting, hardware, software installation and configuration.
Large and small scale infrastructures for network, fibre, telephony, card access, security monitoring.
Nortel PBX phone systems and Allworx VoIP phone system certified.
Telephony server configuration with call routes, call pools, call queues, remote access and system maintenance.
New / existing user configuration with group policy through Active Directory.
Installed and maintain Untangle/Linux firewall, configuring web filters, RDP access to systems and network shares for management and reviewing log files.
Developed script driven custom software for IP Camera surveillance system with daily reporting for system connectivity, system resources and monitoring, such as motion detection, regular interval camera snapshots saved remotely and end user remote access.
Configuring mobile devices for access to mail server and technician documentation.
Create and maintain servers, switches and wireless access points: Domain controller, Web Server, QuickBooks, File server, Print server under Hyper V using GUI and CLI. (Web interfaces and Putty).
Troubleshooting network issues using Wireshark.

Wired Solutions Inc. - Windsor, Ontario Canada [2008 –2010]
ASP.NET / C# Software Developer:
Development of Content Management System, Task / Time Management Software, Scalable E-commerce Engine, Formula Editing Software.
Designed and implemented custom software where confidentiality was of utmost importance.
ASP.NET / C#, HTML JavaScript, JQuery, XML. SQL.
Experience with C, C++, Java, Ruby on Rails.


Bachelor of Science: Computer Science
2000 - 2005 : University of Windsor. Windsor Ontario Canada.