Technical Specialist

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Company Name Green Shield Canada (view profile)
Location Windsor, Canada
Date Posted January 22, 2018
Category Information Technology, Communications and Entertainment
Job Type Full-Time


Overview of Responsibilities
· Design, build, test, and implement new technologies designed to enhance the end-user experience and deliver operational efficiencies.
· Serve as the Lead Analyst responsible for the administration of MS InTune MDM tool.
· Assist the Senior Deployment Analyst with packaging and deploying software as required.
· Oversee complex desktop environment processes and assure build configuration baselines are being maintained according to defined procedures.
· Develop and maintain operational governance systems which ensure compliance to approved configurations and design documents via Advanced Group Policy Manager.
· Lead or participate in special projects involving software distribution or complex desktop infrastructure services including the provision of analysis and estimates for budget purposes.
· Collaborate effectively with internal and external stakeholders in the fulfilling of all operational or project related responsibilities.
· Capture, document and improve system performance benchmarks.
· Report on and audit of enterprise desktop infrastructure to ensure conformity to configuration standards including the tracking of hardware and software assets.
· Mentor desktop analysts in the support of desktop infrastructure and the introduction of new technologies.
· Provide excellent customer support for desktop computing infrastructure as needed.
· Produce technical documentation such as procedures and best practices.
· Other duties which may arise from time to time.
· Work early or late shifts on occasion as required and provide 7/24 on-call pager support. Some occasional travel may be required.

Competencies and Qualifications
· University Degree in IT, or Community College Computer Technology Certificate or 5 years related job experience with a commitment to secure designated education and training.
· Superior knowledge and demonstrated technical proficiency with Microsoft Windows Desktop and Server operating systems are required to meet job responsibilities.
· Administrative experience with MS Exchange 2013 or higher will be preferred.
· Administrative experience with Microsoft’s Advanced Group Policy Manager, GPO and PowerShell scripting are preferred.
· Proficiency with Office 365 and MS CRM Online administration is also a plus.
· Experience with Microsoft Systems Centre product suite are also required. Specifically SCCM and InTune.
· A unique blend of technical skills required to fulfill the job responsibilities of the role and to collaborate effectively with software development and technical resources at a peer level. These skills include, but are not limited to, messaging/collaboration tools, network technologies including identity and access management services, LDAP and AD roles and services are a must.
· Excellent problem solving and troubleshooting skills.
· Exceptional customer service skills and the proven ability to coach and mentor others.
· Strong communication and technical writing skills.
· Must possess the ability to work independently and as part of a team with minimal supervision.

GSC is committed to providing accommodations for applicants with disabilities. If you require an accommodation please contact and we will work with you to meet your needs.

Interested applicants can apply here:

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