IT Technician

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Company Name Red Sun Farms (view profile)
Location Kingsville, Canada
Date Posted December 7, 2017
Category Information Technology, Communications and Entertainment
Job Type Full-Time

Description

Position - IT Technician, Kingsville, ON

Position Summary:
Reporting to the Manager of Information Technology, the IT Technician will face multiple tasks, including: installing, configuring, diagnosing, repairing and upgrading hardware, equipment and any related software system while ensuring their optimal performance. In summary, the role will troubleshoot problem areas in a timely and accurate fashion, manage competing priority issues to support the overall strategic direction of the Company.

Main Job Tasks and Responsibilities:
• Responds to service desk requests and issues
• Follows documented and learned support procedures for effective delivery of services
• Manage IT tickets effectively by reprioritizing request
• Record, track and document requests and incidents in the ticketing system
• Track and complete tasks with effective resolutions
• Keeps end users informed and up to date on the progress of their request or issue through the ticketing system
• Follow the best practice of ITIL Incident Management
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, software, peripheral devices, printing/scanning devices, presentation equipment and all other products or services
• Escalates relevant issues to the manager for support and assistance
• Create and help maintain support procedures, inventory lists, and other documentation used by the IT Department
• Participate as needed in projects, showing a willingness to learn and further understand current technologies to aid in problem resolution
• Assesses software updates, drivers, knowledge bases, and FAQ resources on the internet to aid in problem resolution
• Support report requests from multiple systems

Qualifications:
• Ideally 1-3 years experience in supporting technology solutions
• University Degree or Community College diploma in Information Technology
• Superior oral and written communication skills in English, Spanish an asset
• Organized, inquisitive, self-driven, team and learning oriented.

Interested candidates can submit their resume by email to HumanResources@redsunfarms.com no later than Dec 15th, 2017. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Red Sun Farms is a dynamic company experiencing rapid growth in Canada, the USA, and Mexico. The Red Sun Farms team is recognized for their corporate culture & success through Canada’s Most Admired, Canada’s Best Managed, and Profit
500. Our people are the true success of the company & we believe that every individual on the team plays a key role in the company’s future. If you want to join the passion and love for growing a healthier world through greenhouse vegetables, then Red Sun Farms is the right team for you

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