IT Technician

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Company Name Red Sun Farms (view profile)
Location Kingsville, Canada
Date Posted December 7, 2017
Category Information Technology, Communications and Entertainment
Job Type Full-Time


Position - IT Technician, Kingsville, ON

Position Summary:
Reporting to the Manager of Information Technology, the IT Technician will face multiple tasks, including: installing, configuring, diagnosing, repairing and upgrading hardware, equipment and any related software system while ensuring their optimal performance. In summary, the role will troubleshoot problem areas in a timely and accurate fashion, manage competing priority issues to support the overall strategic direction of the Company.

Main Job Tasks and Responsibilities:
• Responds to service desk requests and issues
• Follows documented and learned support procedures for effective delivery of services
• Manage IT tickets effectively by reprioritizing request
• Record, track and document requests and incidents in the ticketing system
• Track and complete tasks with effective resolutions
• Keeps end users informed and up to date on the progress of their request or issue through the ticketing system
• Follow the best practice of ITIL Incident Management
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, software, peripheral devices, printing/scanning devices, presentation equipment and all other products or services
• Escalates relevant issues to the manager for support and assistance
• Create and help maintain support procedures, inventory lists, and other documentation used by the IT Department
• Participate as needed in projects, showing a willingness to learn and further understand current technologies to aid in problem resolution
• Assesses software updates, drivers, knowledge bases, and FAQ resources on the internet to aid in problem resolution
• Support report requests from multiple systems

• Ideally 1-3 years experience in supporting technology solutions
• University Degree or Community College diploma in Information Technology
• Superior oral and written communication skills in English, Spanish an asset
• Organized, inquisitive, self-driven, team and learning oriented.

Interested candidates can submit their resume by email to no later than Dec 15th, 2017. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Red Sun Farms is a dynamic company experiencing rapid growth in Canada, the USA, and Mexico. The Red Sun Farms team is recognized for their corporate culture & success through Canada’s Most Admired, Canada’s Best Managed, and Profit
500. Our people are the true success of the company & we believe that every individual on the team plays a key role in the company’s future. If you want to join the passion and love for growing a healthier world through greenhouse vegetables, then Red Sun Farms is the right team for you