Business Systems Analyst

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Company Name Cypher Systems Group
Location Windsor, Canada
Date Posted January 9, 2018
Category Other
Job Type Full-Time

Description

Pareto Business Group is currently seeking a Business Systems Analyst to join their team. Under the CSG umbrella, Pareto is a software development firm, specializing in enterprise resource planning applications for a range of industries, including distribution, rental, publishing, and entertainment. Pareto also offers third party hosting and technical support for businesses. As part of the pbe3 team, the Business Systems Analyst will be responsible for managing inbound support, QA testing, communication with end-users and assisting with implementing new customers onto the software.

Responsibilities:
• Train end users on new or existing features in pbe3 through various medias.
• Gather, analyze and communicate customer data and requirements to team members.
• Make configuration changes to a customer’s pbe3 workflow.
• Create reports using a Business Intelligence software integrated into pbe3.
• Analyze, diagnose and test issues through strong analytical and problem-solving skills.
• Approach issues from multiple perspectives to gather complex customer issues and translate use cases to the development team.
• Work with supervisor to prioritize open support issues with other development activities on an ongoing basis.
• Actively participate in the resolution of defects with the development team and ensure all use cases are satisfied.
• QA test resolutions before deployment as well as full-system tests prior to new feature releases.
• Effectively communicate the status and resolution of issues to end-users.

Skills/Qualifications:
• Post-secondary education in Computer Science and Business Administration.
• Possess exceptional communication, prioritization, cross functional team collaboration, problem solving skills and ability to multitask under pressure without direct supervision.
• Knowledge and experience in SQL.
• Prior experience in customer service and ability to manage and cope during stressful situations.
• Ability to exercise good judgement and discretion when dealing with confidential information and matters.
• Understanding of accounting principles and ERP systems is an asset.

To apply, email your cover letter and resume in either Microsoft Word or PDF format to hr@cyphersystems.com. Please quote the job title in the subject line.

Note: Only applicants selected for an interview will be contacted.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

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